Maveni - Terms of use

MAVENI LTD, Company Number: HE 426786, Address: Kyriakou Matsi 7, Pyrgos, 4529, Limassol, Cyprus, Date of Incorporation: 15 October 2021, (hereinafter referred to as “we”) provides this Website https://maveni.ltd/index.html), including all services offered hereon, (the website and the services are collectively referred to as the "Site") and these Terms of Use govern your use of this Site.

§ 1. General

(1) We provide our services exclusively on the basis of the following general terms and conditions and on the basis of individual contractual subject matter. Differing regulations, in particular the customer's terms and conditions, do not exist or only become effective with our written consent.

(2) Our services involve:

Global Clientele: We provide services to clients around the world who are interested in running advertising campaigns and promoting their products or services through targeted advertisements.
Advertising Accounts: We provide and facilitate access to advertising accounts from various leading platforms, enabling our clients to run targeted advertising campaigns according to their goals and budgets.
Consultation Services: Our team offers professional consultations to help optimize advertising campaigns and analyze results, aiming to improve the efficiency of clients' advertising activities.

(3) We are entitled to provide our contractual services through third parties (in particular through our freelance employees). The selection of freelancers is made at our discretion.

(4) All information about the prices published on our website or on the websites of our affiliates is non-binding and only an example. An offer to conclude a contract for our services is exclusively our written order confirmation, which is sent by electronic means of communication (including email). Offers are non-binding until accepted in terms of price, quantity, delivery time and ability to deliver.

(5) Company reserves the right to make changes to these Terms at any time. Any such modifications will become effective immediately upon posting to the site and your continued use of the site, Services and/or Software constitutes your agreement to such modifications. You agree to periodically review the current version of these Terms as posted on the site.

§ 2. Conclusion of contract

Customers can make inquiries via our contact form or through our sales partners and affiliates. The requirements for the contractual services must be stated as differentiated as possible so that we can make an offer based on all of the customer's requirements. A contract is concluded when the customer accepts our offer within a corresponding period of time. Contracts may be concluded through electronic means of communication (including email).

§ 3. Subject of the contract

(1) General Provision of Services: This Agreement outlines the conditions under which we provide the Client with access to online advertising services, advertising accounts, consulting for campaign optimization, and analysis of results. Under this Agreement, the Service Provider agrees to supply the Client with online advertising services, advertising accounts for use on various advertising platforms and to offer consulting services aimed at enhancing the effectiveness of advertising campaigns. In return, the Client agrees to accept and pay for these services in accordance with the terms specified herein.

(2) Online Advertising Services: we provide online advertising services through in-app ads, web ads, and social network applications. These services include campaign setup, targeting, and management across platforms such as Google Ads, Facebook, TikTok, and others. We optimize campaigns to meet the Client’s advertising goals, ensuring effective reach and maximizing return on investment.

(3) Provision of Advertising Accounts: We specialize in providing advertising accounts from different leading platforms, such as Google Ads, Facebook, TikTok, and other top-tier advertising networks. These accounts may be offered for the purpose of running targeted advertising campaigns, taking into consideration the Client’s specific needs, budgets, and advertising goals. The advertising accounts may either be newly created by MAVENI LTD or sourced from existing stock, in accordance with the requirements communicated by the Client.

(4) Consulting Services and Campaign Optimization: In addition to providing advertising accounts, We shall provide professional consulting services related to the optimization of advertising campaigns. These services include, but are not limited to, advice on selecting target audiences, optimizing advertising spend, increasing conversion rates, and analyzing campaign results. The purpose of these consultations is to assist the Client in achieving maximum efficiency from their advertising campaigns and maximizing return on investment.

(5) Scope and Coverage of Services: The services provided by MAVENI LTD are not limited to a specific geographical region and may be utilized by Clients worldwide. The Company is committed to offering support and consultation tailored to the specific advertising regulations and preferences of the Client’s target markets. The scope of this Agreement includes both the provision of advertising accounts and ongoing advisory support during the entire duration of the Client’s advertising activities on the supplied platforms, ensuring that the campaigns comply with platform rules and achieve optimal performance.

§ 4. Right of withdrawal

In the case of distance selling contracts, Client's residing in the European Union generally have a right of withdrawal, which is subject to national law. However, the right of withdrawal does not apply to services that are manufactured according to customer specifications or are clearly tailored to personal needs. Since we provide our services according to customer specifications, there is no right of withdrawal.

§ 5. Prices and payments

(1) The prices are, depending on the information in our offers, in euros (EUR) including statutory VAT.

(2) The total compensation and its composition depend on our offers.

(3) We are entitled to demand advance payments as pre-financing, advance payments for each of the service sections or payments based on the status of completion. The due date of the installments depends on the calculation stated in our offers and invoices.

(4) If pre-financing has been agreed, we are only obliged to provide our services after receipt of payment.

(5) If the customer defaults on his payment obligations, we are entitled to charge reminder costs of a flat rate of EUR 10.00 per written reminder and to suspend the continuation of the activity until the invoice has been paid in full.

(6) The total remuneration is due at the latest upon delivery of the entire contractual service to the customer.

§ 6. Processing of the contractual services

(1) The contractual services are processed in close cooperation with our personal managers, who are responsible for coordinating communication between the client and freelancers. Our personal managers must stay in touch with the client during their working hours from the beginning to the final delivery of the work to resolve any issues.

(2) Communication takes place via electronic means of communication (including email, telephone or messenger).

(3) Our freelancers are free to provide services, taking into account the subject matter of the contract and the period.

(4) If a contracting party determines that information and requirements are incorrect, incomplete, unclear or cannot be implemented, regardless of whether the information or requirements are its own or third-party, it shall immediately notify the other party of such circumstances as well as of any identifiable ones to inform the consequences.

§ 7. Changes to the scope of the order

(1) If the customer changes the original requirements during the course of the work, the work will only continue after the order has been re-evaluated based on the new requirements. We will re-evaluate the order and inform you of the consequences of the changes within 3 days from the date of the customer's written notification.

(2) If no agreement can be reached or the change process ends for another reason, probably because the change requested by the customer cannot be carried out within the desired period, the original scope of services remains in effect. However, the customer has the right to terminate further execution of the contract; he is obliged to pay the fee for the services already provided.

§ 8. Improvements

(1) The customer can request a revision during the execution of the work and within 2 (two) weeks after delivery of the work. Such change requests must be addressed by the customer to the personal manager by email. For this purpose, precise and detailed information is required, indicating the nature of the change and the reason for making use of a change. After the aforementioned period has expired, the service is deemed to have been accepted by the customer.

(2) If the customer wishes further improvements, these must be paid for separately. We will make you an offer if desired.

(3) We are entitled to refuse changes if the customer has not paid an invoice amount due, if the requests for changes are not understandable or cannot be carried out (de jure or de facto impossibility), or if the changes was only requested for subjective reasons of taste.

(4) If the changes or replacement delivery fails, the customer is entitled to withdraw from the contract or to demand a reduction in the purchase price.

§ 9. Delivery times

(1) A desired delivery date is set by the customer in such a way that, taking into account all time-consuming factors, timely delivery and changes is also possible from a real and perceived perspective. The customer is obliged to specify delivery times when making the inquiry and to agree these as part of the contract. If the customer and his account manager have agreed to postpone the delivery date, the date agreed in writing will be considered the final date. We are not liable for incorrect or late appointment information provided by the customer. A delivery period is considered to be in accordance with the contract if the contractually agreed service has demonstrably been provided (mail server log files, communication protocols) or has been sent to the customer.

(2) We are not liable for delays caused by force majeure (e.g. strikes, lockouts, official orders, general telecommunications disruptions, etc.) and by circumstances within the customer's area of responsibility (e.g. timely provision of cooperation services; defects due to unclear, incorrect or incomplete orders; incomplete communication of an order) and entitle us to postpone the delivery of the respective services for the duration of the hindrance plus a reasonable start-up time. Delays in performance due to force majeure must be reported immediately, as far as possible.

§ 10. Property

(1) Contractual services include the granting of rights of use and the client acquires the right of use.

(2) We undertake not to use the transferred result entirely for our own purposes, e.g. in publications, abstracts, electronic media, etc.

(3) The rights to the result shall only be transferred after full payment for the contractual services and handover of the product to the customer.

(4) In the event of unilateral cancellation of the order, termination of the contract after the transfer of the rights of use and the satisfaction of a claim asserted by the purchaser under warranty, the rights of use shall be transferred to the purchaser and our obligations under this clause shall cease.

§ 11. Liability and warranty

(1) Liability for the legal admissibility of the content of the commissioned services is excluded. The customer releases us from all resulting claims.

(2) We are liable for intent and gross negligence in accordance with the statutory provisions. In case of slight negligence, we are only liable for breach of a cardinal obligation, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the customer regularly relies, as well as for damage resulting from injury to life, body or health. In the case of slight negligence, liability is limited to the amount of foreseeable damage that can typically be expected, but to a maximum amount of the contract price. Liability under national law remains unaffected by this limitation of liability. This also applies to the liability of our sub-suppliers.

(3) We are not liable for the loss of data if the damage is caused by a customer who has not backed up the data so that the lost data can be restored with reasonable effort.

(4) Questions of style, subjective attitudes, minor spelling or grammatical errors, formatting requirements that were not clearly stated when placing the order, requirements that are not generally applicable, and the customer's personal preference do not constitute the customer's rights.

§ 12. Right to withdraw from the contract

(1) If the customer withdraws from the contract for reasons for which we are not responsible, it is agreed that we can demand compensation in the amount of the proven expenses (hours or pages), but at least in the amount of 30% of the net order amount, unless the flat rate exceeds the damage to be expected in the normal course of business or the usual impairment costs or the customer proves that either no damage was caused or the damage incurred is significantly lower than the flat rate. We will also deduct costs that we have saved because the services were not fully provided or that were achieved through other use of the relevant workforce, or such proceeds that we do not generate with malicious intent. Services already provided will be compensated appropriately.

(2) In addition, the customer is obliged to pay for the services properly provided until the contract is withdrawn.

§ 13. Delivery and shipping

Deliveries to customers are generally made electronically.

§ 14. Confidentiality, discretion, data protection

(1) The processing of our mediation service between the parties is subject to anonymity. Our freelancers are neither informed about the customer's name or other personal data, nor do we pass on the name or personal data of a freelancer to the customer. In any case, our freelancers sign a confidentiality agreement with us.

(2) All contractual partners, including our freelance employees, are obliged to maintain secrecy about all matters that become known to them in the course of their work for the customer, unless the special information is necessary for the execution of the contract. This confidentiality obligation applies to both the customer and the subject of the transaction. Only the customer himself can release those involved from this obligation of confidentiality in writing. Any legal obligation to disclose information takes precedence over these confidentiality obligations.

(3) We only use the personal data entrusted to us within the framework of the legal provisions.

(4) Taking into account the transmission of texts and data as well as other communication in electronic form, absolute protection of trade secrets and other confidential information cannot be guaranteed, as access to electronically transmitted content by unauthorized third parties cannot be ruled out.

§ 15. Miscellaneous

(1) It is mutually understood and agreed that the General Terms and Conditions are subject to the laws of the place where we have our principal place of business, both in terms of interpretation and performance.

(2) Should individual provisions of the parties' agreements be or become wholly or partially invalid, illegal or unenforceable, this will not affect the validity and enforceability of the remaining provisions. In this case, the parties will replace the invalid provision with a provision that comes closest to the intended economic purpose under applicable law. The same applies to any legal gaps in the contracts.

(3) These Terms and any policies applicable to you posted on the site constitute the entire agreement between the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. However, any specific written agreements between the Client and MAVENI LTD regarding particular services or engagements shall take precedence over these Terms and Conditions in the event of any conflict. All rights not expressly granted herein are expressly reserved. These Terms shall inure to our benefit and to the benefit of our agents, licensors, licensees, successors, and assigns.

(4) If any provision of these Terms is found to be illegal or unenforceable, these Terms will be deemed curtailed to the extent necessary to make the Terms legal and enforceable and will remain, as modified, in full force and effect. Any notice or other communication to be given hereunder will be in writing and given by facsimile, postpaid registered or certified mail return receipt requested, or electronic mail.

(5) Nothing in these Terms shall be construed as making either party the partner, joint venture, agent, legal representative, employer, contractor or employee of the other. Neither party shall have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action that shall be binding on the other except as provided for herein or authorized in writing by the party to be bound.

§ 16. Satisfaction Guarantee

(1) While we hope that you will be completely satisfied with our Service, and we are proud that more than 90% of https://maveni.ltd/index.html users would recommend us to other company, we know that occasionally you may have an unsatisfactory experience.

(2) If you do have an unsatisfactory session, please let us know about your experience so that we may investigate and hopefully improve our service. To report an unsatisfactory session you may be in touch with us via e-mail during business hours (Monday-Friday: 10:00-20:00): [email protected].

If you have any questions or concerns regarding the https://maveni.ltd/index.html, please write to us at our office located Kyriakou Matsi 7, Pyrgos, 4529, Limassol, Cyprus.