MAVENI LTD, Company Number: HE 426786, Address: Kyriakou Matsi 7, Pyrgos, 4529, Limassol, Cyprus, Date of Incorporation: 15 October 2021, (hereinafter referred to as “we”) provides this Website https://maveni.ltd/index.html), including all services offered hereon, (the website and the services are collectively referred to as the "Site") and this Refund Policy governs your use of this Site.
Before using this resource, please read carefully the main provisions of the Terms & Conditions, Privacy Policy and Refund Policy. Each user of MAVENI LTD is presumed to have read and agreed to its rules, policies and guidelines.
Our Refund’s Principle
The basic principle of MAVENI LTD’s Refund Policy is that all refunds are at MAVENI LTD's sole discretion and tailored to your specific request.
Other principles of MAVENI LTD's refund policy include:
- The company has not sent the result of work to the customer on the agreed date unless a new date has been agreed with the customer. If the customer and his account manager have agreed to postpone the delivery date, the date agreed in writing will be considered the final date.
In what cases does the company have the right to refuse a refund?
1. The customer refused to make corrections during the work and demands a refund.
2. MAVENI LTD was ready to fulfil its obligations, but the customer changed his mind for other reasons beyond the control of the company.
3. If the work was delivered on time and meets all the original requirements of the customer.
4. The established warranty period has expired.
Each case is considered individually. To clarify the situation, a claim (complaint) form is sent to the customer.
Refund Proceeding
The customer is obliged to fill out the comments and send the complaint form to his account manager. After the account manager receives the complaint, it is forwarded to the independent quality control department. The deadline for handling the complaint is up to 7 working days after receipt of the completed complaint from the customer. If the analysis of the matter requires more time, the deadline for processing the complaint could be extended to 14 working days. After this period has expired, the customer will be sent a decision regarding the order placed.
Once the refund amount has been agreed with the customer, the information is forwarded to the finance department, which in turn initiates the refund process within 3 working days. If the Customer has paid for the Order in multiple parts and the parties have agreed to a full refund or a partial refund that exceeds the amount of the Customer's highest payment, the refund will be made in multiple payments. The amount will be refunded via the original payment method unless otherwise agreed. It can take 5 to 10 banking days for the money to reach the recipient's account.
You must provide your request by email to [email protected] and include all your bank details i.e. your full name, sort code and account number (‘Refund Request Notification’).
Force Majeure Circumstances
Refunds may be considered on a case-by-case basis for extenuating circumstances, such as force majeure, i.e. extraordinary and unavoidable circumstances or medical emergencies.
In particular, such circumstances include: natural disasters (earthquake, flood, hurricane), fire, mass diseases (epidemics), strikes, military actions, terrorist acts, sabotage, transport restrictions, prohibitive measures of states, prohibition of trade operations, including with certain countries, due to international sanctions and other circumstances beyond the control of the parties to the agreement (contract).
The circumstances of insuperable force (force majeure) may not include financial and economic crisis, changes in the exchange rate, devaluation of the national currency, criminal actions of unidentified persons, other circumstances that cannot be recognised as valid from the point of view of the business risk of MAVENI LTD.
Chargebacks
Fees and costs incurred as a result of chargebacks or other payment disputes brought by you, your bank or third party payment processor are borne by you.
Once you have left an inquiry on the website, you will be contacted by your personal account manager to discuss all the details of your order. All your data is strictly protected and will not be passed on to third parties.
What’s next?
When speaking with your account manager, it is very important to answer all questions regarding the work in detail, as our goal is to provide you with the highest quality services.
Your manager will inform you about the composition of the service and its price so that you can choose the best option.
You will receive an offer, which is an official document and protects your rights. The offer specifies all your conditions and wishes for the work, as well as the cost of the work and the warranty period for it.
Final Provisions
If you are dissatisfied with the quality of our services, do not hesitate to contact us and tell us about your concerns. We will discuss the problem with our freelancer’s and management and get back to you within a few days. We usually resolve all the disputed issues within 2-3 days and sometimes within minutes.